$5 Flat Rate shipping or FREE over $150.
Express Shipping Only $10.

HOW TO MAKE A RETURN OR EXCHANGE

To complete your return please head to our "RETURNS PORTAL" all returns MUST be completed online through this page, any orders sent directly back to us will be marked return to sender.    

LODGE A RETURN REQUEST HERE

If you are not 100% happy with your online order, please send it back to us! It must fulfil the following criteria:

  1. Return Shenanigans and Timeframes:

    • Want to boomerang that item back? You've got 14 days after delivery for refunds and a cool 30 days for credit notes or exchanges.
    • Oh, and guess what? We toss in an extra 10% value to your credit note as our little gift to you! Who doesn't love a bonus?
  2. Return Adventure:

    • Your items should come back in their original unspoiled glory—unworn, unwashed, and with tags still on. No makeup or perfume parties, please!
    • Heads-up: No returns or exchanges on items that have the (SALE) (EOFY SALE) tag or those adorable earrings (we gotta keep those lobes happy and healthy).
  3. Return Journey:

    • Domestic returns incur a $10 return shipping fee, this will be deducted from your return.
    • If you are exchanging a $10 invoice will be emailed to you once we receive the garment back, this fee covers the cost involved to get the garment back to us and also the return shipping back to you of your exchange.
    • Be patient like a zen master—give us 2 business days to work our magic on your refund or exchange. Refunds take a few extra days (up to 5 busuiness days) to shimmy into your accounts, while credit notes zoom straight to your email inbox.
    • NZ Orders requiring return please contact our support info@millienme.com.au as these are not supported through our online portal.
  4. Shipping Expedition:

    •  Shipping Type Price Free Shipping Dispatch Times
      Standard (Domestic) $5.00 Orders over $150 1-2 Business Days
      Express (Domestic) $10.00 1-2 Business Days
      New Zealand International TBC 1-2 Business Days
      Click & Collect FREE FREE Next Day
      Click and Collect is available from our Cranbourne Store during business opening hours. Please wait for your "email confirmation before coming in to collect. Should you wish to have your order transferred to our Frankston Store for collection please call us on 0402673324 or email info@millienme.com.au
  5. Pre-order Excitement:

    • If you've got a pre-order in your mix, hang tight! We're putting your whole order on pause until that special item is ready to party.
  6. Order Mix-ups and Fixes:

    • Oopsie-daisy with your order? Call us (0402673324) during business hours, and we'll do our best to untangle the yarn. Just remember, we're not wizards, so double-check before hitting that order button!
  7. Faulty Fun Times:

    • Check out your goodies as soon as they arrive! If you spot a manufacturing oopsie, holler at us pronto by sending us an email info@millienme.com.au
    • But remember, we've got a 30-day limit on this game. Worn or washed items? Sorry, they're not invited to the return party.
  8. Discount Dances and Bundle Boogie:

    • Grabbed a discount code or hopped on a bundle deal? Nice one! Just remember, it's a one-time show, and it can't share the stage with other offers. Let it shine solo!

 

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